In principle, consumers have a right of withdrawal for a fortnight.
We are not obliged to take back any products that have been refined by order (print/embroidery etc.). A possible exchange and/or improvement would be a goodwill service.
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (World of Textiles Willy Maisel GmbH, Münchberger Str. 46, D-95176 Konradsreuth, Germany, firstname.lastname@example.org, telephone: +4992925190) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
refusal of acceptance
In order to assert your withdrawal from the purchase contract with a refusal of acceptance, you must personally inform the supplier clearly that you are revoking your order!
If the revocation is not clearly marked, we must charge the return fee.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods, which can normally be returned by post. We shall bear the costs of returning the goods which cannot be returned normally by post due to their nature. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.